how can we
help.

Check your browser's microphone permission (usually a padlock or camera icon in the address bar) and make sure no other app or tab already has your mic in use. Safari and Firefox sometimes need a page refresh right after you grant permission.

Codes are sent by SMS and can take a minute — double check the country code is right, then use Resend if it still hasn't shown up. Still nothing? Email us below and we'll look into it.

Every session has a short time limit so everyone gets a turn — that's expected, not a bug. Come back any time for another go.

Chrome, Safari, Firefox, and Edge, on both desktop and mobile. Some in-app browsers (like the one inside Instagram) block microphone access — open the link in your regular browser instead.

Press and hold the orb the whole time you're talking (or the spacebar on desktop) — letting go too early cuts the recording short. If it still seems stuck, refresh the page and try again; a flaky connection can sometimes leave a session half-open.

Yes — any wired or Bluetooth headset your browser can already use for calls works fine here too.

iOS and Android. Join the waitlist from the homepage and we'll email you the moment it's live.

Nothing to do right now. Your founding-member reward (extra talk-time on the app) is tied to the email you verified with, and gets honored automatically once the app is live.

For anything from the browser demo, visit your conversations page to erase it yourself, instantly — it hides your data right away and permanently deletes it within 30 days. For a full account deletion request, email [email protected] (the same address handles all data-rights requests — see our privacy policy).

Not currently — the number is how we verify you're a real person and enforce a fair-use time limit, so everyone gets a turn. We don't use it for anything beyond that (see below).

Email [email protected] and we'll sort it out — for now there's no self-serve way to switch a verified number to another.

No — your voice streams to our AI provider in real time to generate a response, then it's discarded. We keep a text transcript and basic session metrics (not audio) for 30 days.

Your phone number (once, to verify you and enforce the fair-use time limit), a text transcript of each turn plus session metrics (how long, how many turns, whether it ended cleanly), and — if HUMBL learns something durable about you mid-conversation — a memory fact you can view and delete any time. Nothing beyond the voice demo itself: no contacts, calendar, photos, or other app data.

Only trusted providers we have data agreements with — never sold. Full list on our privacy page.

Transcripts and session metrics: 30 days, then automatically deleted (or instantly, if you erase them yourself from your conversations page). Memory facts: until you delete them or request account deletion. Your phone-verification record: as long as the demo is active.

Access, rectification, erasure, restriction, portability, objection, and withdrawing consent at any time — depending on your jurisdiction. Email [email protected] to exercise any of these.

See our privacy page for the complete detail — who we are, the legal basis for processing, and how to lodge a complaint with a supervisory authority if you need to.